Search Here
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

Shipping & Returns

Ownership of all goods supplied remains vested in Go Green Store until payment is made in full.

Shipping
All orders are usually shipped within 1-2 days from confirmation of order, subject to availability of stock and receipt of payment. Orders placed over weekends or public holidays will be processed on the next working day. Once the order is shipped you will receive an e-mail confirming shipment including any tracking information if applicable. All items purchased from Go Green Store are made pursuant to agreements with shipping and delivery agents and risk of loss pass from Go Green Store to such agents upon delivery of any item to such carrier.

Major Couriers are always usually used for “Door-to-Door” deliveries of items. We may use different couriers depending on the weight, size and destination of the order.

Free Delivery and Shipping Costs

Free delivery for orders over R2000 to main centres.

R99 delivery fee for orders below R2000. R150 for orders in outlying areas below R2000.

Delivery Time

If you live in Gauteng or a major city such as Durban, Bloemfontein, Nelspruit etc, your order should be delivered within 48 hours once shipped

If you live in a major city in the Eastern or Western Cape, your order should be delivered within 48 hours once shipped

If you live in an outlying area, your order can take from 72 hours to a week to be delivered.

Please note: Go Green Store will not be held responsible if for reasons outside of our control the delivery is delayed.

Warranty

  • We only sell products imported by the official importer of the relevant brand, hence all our products carry their full manufacturer’s warranty.
  • We do not sell grey imports.
  • All defective products under warranty are sent to the relevant supplier or official service for repair or replacement.
  • Unless stated otherwise, we cannot honour a product warranty if the product has been physically damaged, struck by lightning, installed incorrectly or subjected to misuse or abuse in any way.

Offer to purchase

  • When a customer select’s and pays for goods, the parties agree that this is an offer to purchase from Go Green Store.
  • Go Green Store then, at its sole discretion and even if payment has already been effected, choose to accept or reject that offer.
  • The offer is considered accepted and the transaction becomes a finalised sale when the goods are shipped/delivered to the customer.
  • On rejection of an offer where payment was already made, Go Green Store will issue the customer with a full refund within 7 days from date of cancellation/rejection of offer.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Shipping
All orders are usually shipped within 1-2 days from confirmation of order, subject to availability of stock and receipt of payment. Orders placed over weekends or public holidays will be processed on the next working day. Once the order is shipped you will receive an e-mail confirming shipment including any tracking information if applicable. All items purchased from Go Green Store are made pursuant to agreements with shipping and delivery agents and risk of loss pass from Go Green Store to such agents upon delivery of any item to such carrier.

Major Couriers are always usually used for “Door-to-Door” deliveries of items. We may use different couriers depending on the weight, size and destination of the order.

Cancellations
We will accept cancellations on orders still pending but if we have incurred costs these will be passed on to you. Any cancellations during processing will be subject to a 10% handling fee.

Go Green Store shall not be liable for any loss of profits or any damage, direct or indirect, consequential or otherwise sustained by the purchaser whether or not caused by the negligence of the seller, its agents or employees.

Returns
Faulty equipment is to be returned to Go Green Store offices in Johannesburg only. See our returns policy below for more details.

 

Return Policy

Your satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason, you are not completely satisfied with your purchase, we will be happy to exchange the item for you to better meet your needs. You can return the purchased items within 7 days of receipt for an exchange or refund (less shipping charges) of the item(s) subject to Return Conditions.
We are always striving to make the Return and Exchange process as easy and hassle-free for you as possible. The process is very simple, check out the Return and Exchange Instructions below for more information. Please contact us should you have further questions.

Return Conditions

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items, and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Used or damaged items and returns with promotional items missing will not be accepted. To help us continue being a Best Value Provider, please be sure to include all the free and promotional items, as well as all applicable accessories and literature, received with the original order in case of a return. Generally, as a “rule-of-thumb” you return the items to us the same way we sent them to you – in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount available to be used for an exchange or store credit, if such is issued.

We do not accept returns on customised orders. Please see Return Policy Exceptions (below) for more information on non-returnable items. All charges related to the return of items to Go Green Store are the responsibility of the customer.

Restocking Fees

There is no restocking fee for returns of unopened, unused, and untested items returned within 7 days. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details.) A restocking fee of 10% will be applied to returns of opened, used, or damaged products to cover our processing, packing, shipping expenses and credit card fees. Additional fees may apply if the item is not returned in its original packaging.

We reserve the right to charge a restocking fee of up to 20% for the return of resalable items outside of the policy stated here. High-value items of R2,000 and up will be subject to a restocking fee.

Exchanges

If you are not fully satisfied with your purchase, we will be happy to exchange it for you. Please return the item to us within 7 days, providing the item is in NEW (unopened, unused, untested and resalable) condition and it does not fall into our Return Policy Exceptions category. Please follow the simple steps outlined in Return and Exchange Instructions.

Exchanges In Case Of Shipping Damage
If an item comes damaged as a result of shipping, we will be happy to exchange it for you. An insurance claim has to be filed and finalised before compensation is issued to the customer or product is replaced. Please contact us within 3 business days of delivery to initiate a claim. A damaged item returned for a replacement may be repaired or exchanged at Go Green Store discretion.

Shipping Refunds

Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than Go Green Store, such as customs or brokerage fees.

Manufacturing Defects

Items with manufacturing defects will be sent directly to the specific manufacturer in accordance with the Warranty terms.

Policy Exceptions

We do not accept returns on:

  1. Items that require mounting and assembly that have been mounted and/or assembled.
  2. Customised or personalised products.
  3. Special order items including promotional and corporate gifts merchandise.

 

 

Shipping Damage and Lost Packages

Inspect merchandise immediately upon delivery before the carrier leaves.
If you detect visible physical damage or missing items, refuse the package.
Contact us immediately if damage has been detected.

If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation. Please notify us immediately about the problem within 3 business days of receipt. DO NOT discard the shipping carton and manufacturer’s packaging to facilitate the investigation process if necessary.

All claims are usually processed within 2 weeks from the time of initiation. If the carrier claims responsibility for the lost or damaged item, insurance reimbursement will be issued to Go Green Store. In return, a replacement item will be sent to you.

E & OE

 
Top
PADLOCK TRI IRON NO366 63MM CASE/36 + 29 Items
Bought by Jodie from Amalgam
Total order for R3,536.25
 
MITREBOX MTS METAL WITH SAW 550MM
Bought by Chris from Boskruin
Total order for R758.47
 
SOMTA TAP HI-CUT HAND C/S 6MM SET
Bought by Gerhard from Stellenbosch
Total order for R285.30
 
MATWELD TIG ROD M/STEEL 2.4MM 5KG ER70S6 + 1 Item
Bought by Dylan from Mtubatuba
Total order for R1,220.25
 
CAROLUS SOCKET 3/8" SET 26PCE
Bought by Louw from Polokwane
Total order for R1,209.18